Instruction Manuals

The Model 1 instruction manual can be downloaded here.


Warranty

We guarantee our watches to be free from defects in workmanship or materials for 5 years from the date of purchase, subject to the conditions below. If there are any issues which fall outside of this guarantee, we aim to help as quickly and efficiently as possible.

Click here to view warranty terms and conditions.


Servicing

anOrdain watches are built to last, but to do this they do need to be looked after. Like any piece of high-precision machinery, they require servicing to maintain perfect working order. We recommend servicing every 5 years, or sooner if you notice that your watch is gaining or losing more than 10 or 12 seconds a day.

We use Sellita and ETA mechanical movements in all our watches, not least because they are familiar territory to any qualified watchmaker, and parts are easy to source. Arranging a service with your local watchmaker should be simple. However, we would be very happy for customers to return their anOrdain watches to us to be serviced by our in-house watchmakers. If you’d like to arrange a service, please contact us on hello (at) anordain.com and we’ll be able to provide further details, including a cost estimate.

Servicing involves the following processes:

• Visual examination of the watch

• Disassembly of the case and strap/bracelet

• Opening of case and removal of crown, stem, seals and movement

• Disasembly of the movement and ultrasonic cleaning of the parts

• Replacement of any worn parts

• Reassembly and lubrication of the movements

• Replacement of seals

• Checking the accuracy using a timegrapher and making adjustments if necessary

• Testing for water resistance

• 24 hour test on wrist simulator to test the rotor and power supply


Delivery

We offer free worldwide shipping on all orders.

As we manufacture and assemble in-house, and have a limited production capacity, your order may take a few days to prepare. When an order is placed, we will email with details of your order's progress and an estimated lead-time.

Contact us
if you would like to enquire regarding our current production lead-time.

Orders will be dispatched as soon as complete and are sent using either UPS, DPD or Royal Mail registered post.


Returns

Our returns policy can be viewed here.


Contact

anOrdain Limited
333 Woodlands Road
Glasgow
G3 6NG
United Kingdom

hello@anordain.com

Legal

Our privacy policy can be viewed here.

Our terms of service can be viewed here.

All content © anOrdain Limited, 2018.