FAQs

Below are some common questions.
Don't hesitate to contact us if you're unsure about anything.



About The Waiting List

How do I purchase an anOrdain watch?

Due to high demand and limited production, we have recently implemented a waiting list. If you would like to purchase a watch, please join our waiting list by activating an anOrdain account.

You can open a customer account here.

How do I know I'm on the waiting list?

If you have signed up for an anOrdain account, you have automatically enrolled on the waiting list for our watches. When logged in to your account, the greeting message will confirm your enrollment.

What is my position on the waiting list?

If we haven’t already, we will shortly email you to provide an estimated lead time, indicating your place on the waiting list. The lead time will be tied to a non-refundable reservation fee. If you've recently signed up to the waiting list, you can expect the waiting period to be 2+ years.

Can my position on the waiting list be reflected by my previous interest?

In the interest of fairness, we do not wish to tamper with the waiting list by adjusting anyone's position. If you have enrolled on the waiting list, then the opportunity to purchase is guaranteed, though depending on your position in the queue, it might just take a little longer.

Can I pay a deposit to guarantee my watch?

If we haven’t already, we will shortly email you to provide an estimated lead time, which will be tied to a non-refundable reservation fee. To retain your place on the waiting list, you must pay the fee within the period set out in the email. If you do not pay the fee, you will forfeit your place on the waiting list.

Is there a waiting list for the specific model I am interested in?

No, the waiting list is not model-specific; this is to provide you with more flexibility, as we plan to release many new and exciting watches which may be released before your name reaches the top of the list. Everything which is available now will be available when you choose, unless we can’t make it due to external supply issues.

Can I order more than one watch?

At the moment, we are limiting purchases to one watch per customer. This is so that we can decrease the overall waiting time for people further down the list. Please don't set up multiple accounts to get around this stipulation; if we detect that you've done so, we reserve the right to remove you from the waiting list entirely.

When will anOrdain start producing watches again, or get more stock in?

Production of our watches is always ongoing, and we are continually working on orders at the top of our waiting list. Due to the length of our waiting list and the time it takes to craft each enamel dial, we don't expect to have stock available for immediate purchase for some time to come. You can learn more about the process of enamelling here.

How and when will I know when I can buy a watch?

When your name is high enough on the waiting list, we will contact you via email to ask you to pay the remaining balance of the watch, with the reservation fee deducted from the total. At this time, you will be able to select your chosen model and any personalisations, including movement choice, straps, regulation and engraving.

If you do not pay the remaining balance within the period set out in the email, you will forfeit your position on the waiting list and lose the amount paid for your reservation fee.

How much is an anOrdain watch?

Our prices currently range between £1600 and £3000, depending on the specific model. Due to the length of the waiting list and the inflation risk, product prices may rise before you pay the remaining balance for your watch. We’ll cap any price increase at a maximum of 5% per year, reviewing pricing in September of each year.

You can read more information about how we reach our pricing here. We will always be transparent with you regarding any price changes.



About The Watches

Do anOrdain watches come with a display caseback?

All of our current models are available only with a solid caseback.

How many layers of anti-reflective coating do anOrdain watches have, and will this change?

Due to their highly polished finish, enamel dials are intrinsically more reflective than conventional lacquered dials. We have tested several different anti-reflective coatings for use on the crystal and experimented with coating the dials themselves (which we found to deface the lustre of the enamel). We decided to apply six layers of anti-reflective coating solely to the underside of the crystal to keep glaring at a minimum without impacting the quality of the watch case or enamel.

At this time, we do not intend to make any changes to the anti-reflective coating.

Will anOrdain release new models and colours?

We work on new model designs and colours from time to time as an ongoing process, so it's hard to say what will be the next thing we are working on. Please keep an eye on our Instagram and newsletter to stay updated on new model releases.

When will anOrdain release the Model 3?

The Model 3 is in the final research and development stage, and we hope to introduce it to you very soon. We have revealed a few teasers of what's to come with our newsletter entry about the anniversary watch and the Pink Dial Project.

Where can I see an anOrdain watch in person?

Unfortunately, due to Covid, the studio is not currently open to visitors.

We have a select number of retailers, but they may not currently have stock due to our limited production. Our retail partnerships are with James Porter & Sons (Glasgow, UK), MoMA Design Store (New York, USA), The Armoury (New York, USA), The Armoury (Hong Kong), and Roldorf & Co (Vancouver, Canada).

What size are anOrdain watch cases?

Below you will find the sizing for our current range of watches, plus the new models included in the range from spring.

Model 1 Small: diameter: 35mm lug to lug 42.5mm
Model 1 Medium: diameter: 38mm, lug to lug: 46mm
Model 1 Large: diameter: 41mm, lug to lug 49.5mm

Model 1 Fumé Medium: diameter: 38mm, lug to lug: 46mm

Model 2 Medium: diameter: 36mm, lug to lug: 43mm
Model 2 Large: diameter: 39.5mm, lug to lug 46mm

What width are anOrdain watch straps?

Below are the strap widths for our current range of watches, plus the new models included in the range from spring. Most of our straps taper to the buckle, but some do not. For information on buckle sizes for specific straps, please get in touch.

Model 1 Small: 16mm
Model 1 Medium: 18mm
Model 1 Large: 20mm

Model 1 Fumé Medium: 18mm

Model 2 Medium: 18mm
Model 2 Large: 20mm

How water-resistant are anOrdain watches?

Both the Model 1 and Model 2 are resistant to 5ATM, meaning that they are resistant to water up to a depth of 50 metres. Your watch can withstand splashes and is technically suitable for wear while showering or swimming. However, to avoid accidental knocks and the leather strap's longevity, we'd advise against wear in these instances.



About Personalisations

Which dial or strap should I choose?

We know that choosing the right colour for your watch can be difficult as it depends on personal preferences, intended use and current trends. If you're feeling stuck between different choices, please do get in touch, and we'll do our best to advise you.

Is it possible to order a custom watch or dial?

Our team is currently dealing with an unprecedented level of demand; thus, we cannot take on custom orders. This includes alternative dial colours, numerals, hands, case designs, or movement complications.

We can personalise your watch in other ways through caseback engraving, tailored regulation and various strap options.

What personalisations are available?

Engraving: We offer custom caseback engraving of either a text or a map location on all our watches.

Regulation: We regulate each watch to suit the wearer's specific habits, such as which wrist you will wear it on and how you will store it at night.

Straps: We have a wide range of handmade leather straps available in various colours and lengths to suit your style and size. The Staib Milanese stainless steel bracelet may also be added to your order for a premium.

Letters: All watches come with a handwritten and personalised letter. If you intend to gift the watch and would like us to include a special message, please let us know.

Can I change or cancel my order once it has been placed?

Once you have placed your order, you will receive an email from Erlend or Nini confirming your order specifications, such as strap length, movement regulation and engraving references. If you wish to change your order in any way, you can do so in response to their email.

How do I know my strap size?

We recommend measuring your wrist to find the best fit for your strap. If you happen to be between two different sizes, please get in touch as we will be happy to assist.

To find out your strap size, please reference our Fitting Guide.

Can I get my watch engraved?

Yes, we offer free custom caseback engraving on all our watches, except in some instances, such as limited edition runs. Once you have chosen your watch, click on the edit button on the product page and select the type of engraving you want. We offer topographical and textual engravings.

After sending in your engraving request, our engineer Euan will draft up a proof for your approval before completing the engraving with a state of the art laser machine.

Can I change my engraving choice once I have placed my order?

If you have changed your mind about your engraving selection, you may specify your preferences in response to the email confirmation from Erlend or Nini. We will do our best to accommodate your request, though please notify us of the changes as soon as possible so as not to disrupt your order's schedule.



About Payment and Shipping

What payment methods are accepted?

We accept Mastercard, Visa, American Express, Google Pay, Apple Pay, Amazon Pay, Shop Pay and bank transfer. If paying by bank transfer, Erlend or Nini will provide details once you have completed the checkout.

How long will it take to receive my order?

As we manufacture and assemble in-house, it may take some time for us to complete your order. When you place an order, we will send an email with details of your order's progress and an estimated delivery time.

How much does shipping cost?

We provide free worldwide shipping on all watch orders.

The shipping cost for straps orders is usually between £5 and £20, depending on your country of purchase.

Do I need to pay a shipping cost for an additional strap order if I have bought a watch that is yet to be shipped?

If you have bought a watch from us and wish to add an additional strap to your order before it is shipped out, please purchase your selected strap or bracelet on the website. Once you have made the payment, we will manually refund you the strap shipping.

How can I track my order?

Orders will be dispatched as soon as complete and are delivered by UPS. You will receive a tracking number via email once we have dispatched your order.

Was I charged VAT or Duty Fees on my purchase?

The prices listed on our website are not inclusive of VAT charges. If you are purchasing from within the UK, VAT will be added to the total sum payable at checkout.

For purchases made outside of the UK, local VAT charges and import duty fees may still apply. These rates depend on the country your order was placed in and imported into. This is usually administered directly by UPS via a brokerage fee which covers any applicable import duties. As with tax or VAT charges, import fees are payable by the customer.

How will my watch arrive?

All of our watches are cushioned in leather travel cases which are handmade in Germany using leather sourced by us from a small tannery near Florence, suede internal linings and YKK zips.

We then place your order in an unmarked box and dispatch it via UPS. If you look closely, the name 'AN ORDAIN LTD' is present on the label, so do keep this in mind if ordering as a gift.

Can I change my shipping address after placing my order?

If you need to amend your shipping address, please discuss this with Erlend or Nini in response to the confirmation email.

Where will my order ship from?

If you have purchased your watch from our website, we will ship your watch directly from our studio in Glasgow (UK).



About Aftercare and Warranty

I have lost my proof of purchase. Can I still send my watch to anOrdain for a service?

Yes, we keep a record of serial numbers and ownership details

Where should I place or store my watch while not wearing it?

If purchased directly from anOrdain, we will likely have regulated your watch to your specification, optimising it for storage in a specific position at night - 'dial up', 'crown up' etc. If this isn't the case, then we advise the watch is kept in whichever position you prefer, as long as it's in a safe place!

We advise against the use of an automatic watch winder. In terms of service intervals and wear-and-tear, we believe an automatic winder is akin to keeping your car running on a rolling road rather than switched off in the garage at night; it’ll wear the parts down and drastically reduce the time between services.

I have received a broken/wrong order. Who do I contact?

If you have received an incorrect order, or your order arrives broken, then please get in touch with us at hello [at] anordain.com

Read our full Returns Policy here.

I have lost my receipt/proof of purchase. Is the warranty void?

If you've ordered from us directly, we will have your order details, and if it was from a retailer, please get in touch with them for a copy of your receipt.

My watch is now outside of its warranty. Can I still send it to anOrdain for servicing?

We recommend that you have the watch serviced with us, so please do.

Is my warranty void if I take my watch to a local jeweller for a service?

No, but if the watch shows signs of damage from improper servicing, this will invalidate the warranty. The movements we use are chosen in-part because they are easily serviced around the world, but they still need to be worked on by a competent watchmaker.

Read our Warranty Terms & Conditions here.

How do I install/remove my strap?

Our leather straps use quick release spring-bars to make it easier and faster to change straps. To remove the strap, place the watch facedown on a soft surface. Using your thumbnail, pull back the small metal pin protruding through the hole at the end of the strap. Once this is depressed, you can remove the strap. To install, place the end of the spring-bar furthest from the pin into the lug hole, pull back the pin, and then place the other end of the bar in the other lug hole before releasing the pin.

How long should my strap last?

Leather is a natural material, and longevity will depend on what it's subjected to; if worn often, or in hot or humid conditions, its lifespan will be shorter than if worn infrequently or in colder climates. Suede will not last as long as most bovine leathers, which will, in turn, generally be outlived by equine Shell Cordovan. Wiping down with a damp cloth occasionally and avoiding saltwater will help maintain your strap, as will the application of a good leather balm. As a very general rule, a well-worn strap will last between one and four years.

What if I experience an allergic reaction?

Please do get in touch. All our straps are antiallergenic, and most of our cases and buckles are 316L-graded stainless steel with low nickel content, which is very unlikely to trigger any allergic reactions.

Are anOrdain products available in-store?

UK:
James Porter & Sons, Glasgow, UK

International:
The Armoury, Hong Kong
The Armoury, NY, USA
MoMA, NY, USA
Roldorf & Co, Vancouver, Canada

Can I visit the studio?

Unfortunately, due to Covid, the studio is not currently open to visitors.

When restrictions allow, we will be more than happy to welcome you to our workshop once more. Our opening hours are Monday to Friday, 9.30 am - 5.30 pm.

You can find us at:
anOrdain Limited
White Studios
62 Templeton Street
Glasgow
G40 1DA
United Kingdom






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