Due to increased demand and the limited production of our enamel dials, we implemented a waiting list for our enamel watches in 2021 as a mechanism to fairly deal with the demand. Behind the system is the basic premise that customers, in chronological order of sign-up, reserve a slot for production, rather than a specific watch; i.e. you choose the watch when your time comes, not when you sign up for the list. By registering for an anOrdain account and paying a reservation fee, you secure a build slot for the production of a watch.

The Model 1 Fabrik and Model 2 Porcelain are available for purchase with lead times stated on each product page.

The reservation fee is a non-refundable sum paid to anOrdain in order to secure a build slot. The fee amount is £350 GBP (+VAT where applicable) per slot and the total counts towards the final cost of your watch. The amount covers the losses from any cancellation, which we feel more greatly as a small independent company.

If you have paid a reservation fee and secured a build slot for an enamel watch, this will be reflected when you log into your anOrdain account. If you do not have a build slot, you are not actively on the waiting list.  

In the interest of fairness, we do not wish to tamper with the waiting list by adjusting anyone's position. 

No, the waiting list is not model-specific, which means that those with a build slot are not tied to any specific model. This provides more flexibility, as we plan to release many new and exciting watches. Build slots after 2027 may find a different product range than currently on offer, as we may discontinue some models as more are introduced.  To give some assurance, we’ve developed a list of watches we wish to keep in production indefinitely. It’s not to say we’ll discontinue all the others, but we can’t promise to keep them all, either. You can view the list here. 

If you don’t have a build slot, you can register for an anOrdain account and secure one by paying the reservation fee.

Watches from our Model 1 Fabrik and Model 2 Porcelain collections are in stock and available for purchase now, with lead times stated on each product page. 

Production of our enamel watches is always ongoing, and we are continually working on orders at the top of our waiting list. Due to the length of our waiting list and the time it takes to craft each enamel dial, we don't expect to have stock available for immediate purchase for some time to come. You can learn more about the process of enamelling here.

Watches from our Fabrik and Model 2 Porcelain collections are in stock and available for purchase now, with lead times stated on each product page. 

If you have a build slot for an enamel watch, you will be able to buy a watch within the stated period of the slot. At this time, you will select your chosen model and any personalisations, including movement choice, straps, regulation and engraving. The reservation fee you have already paid will be deducted from the total. 

If you do not pay the remaining balance within the period set out in the email, you will forfeit your position on the waiting list and lose the amount paid for your reservation fee.

Our prices currently range between £1300 and £4000, depending on the specific model. 

If you have a build slot for an enamel watch, a portion of your order has already been paid. Due to the length of the waiting list and the inflation risk, prices in our enamel range may rise before you pay the remaining balance for your watch. We’ll cap any price increase at a maximum of 5% per year, reviewing pricing in September of each year. The current prices were set in 2022 and were not increased in 2023.

We accept Mastercard, Visa, American Express, Google Pay, Apple Pay, Amazon Pay, Shop Pay and bank transfer. If paying by bank transfer, Mikey or Keir will provide details once you have completed the checkout.

As we manufacture and assemble in-house, it may take some time for us to complete your order. When you place an order, we will send an email with details of your order's progress and an estimated delivery time.

We provide free worldwide shipping on all watch orders. 

The shipping cost for straps orders is usually between £5 and £20, depending on your delivery location.

If you have bought a watch from us and wish to add an additional strap to your order before it is shipped out, please purchase your selected strap or bracelet on the website. Once you have made the payment, we will manually refund you the strap shipping.

Orders will be dispatched as soon as they are complete and are delivered by FedEx. You will receive a tracking number via email once we have dispatched your order. 

In instances where we cannot use FedEx for delivery, we will appoint another courier, usually Royal Mail or UPS, to deliver your order.

The prices listed on our website are not inclusive of VAT charges. If you are purchasing from within the UK, VAT will be added to the total sum payable at checkout.

For purchases made outside of the UK, local VAT charges and import duty fees may still apply. These rates depend on the country your order was placed in and imported into. This is usually administered directly by FedEx via a brokerage fee, which covers any applicable import duties. As with tax or VAT charges, import fees are payable by the customer. 

All of our watches are cushioned in leather travel cases, which are handmade in Germany using leather sourced by us from a small tannery near Florence, suede internal linings and YKK zips. 

We then place your order in an unbranded box and dispatch it via FedEx. If you look closely, the name 'AN ORDAIN LTD' is present on the label, so do keep this in mind if ordering as a gift.

If you need to amend your shipping address, please discuss this with Mikey or Keir in response to the confirmation email.

Yes, we keep a record of serial numbers and ownership details.

If purchased directly from anOrdain, we will likely have regulated your watch to your specification, optimising it for storage in a specific position at night - 'dial up', 'crown up' etc. If this isn't the case, then we advise the watch is kept in whichever position you prefer, as long as it's in a safe place!

We advise against the use of an automatic watch winder. In terms of service intervals and wear-and-tear, we believe an automatic winder is akin to keeping your car running on a rolling road rather than switched off in the garage at night; it’ll wear the parts down and drastically reduce the time between services.

If you have received an incorrect order, or your order arrives broken, then please get in touch with us at hello@anordain.com.

Read our full Returns Policy here.

If you've ordered from us directly, we will have your order details, and if it was from a retailer, please get in touch with them for a copy of your receipt.

We recommend that you have the watch serviced with us, so please do.

No, but if the watch shows signs of damage from improper servicing, this will invalidate the warranty. The movements we use are chosen in part because they are easily serviced around the world, but they still need to be worked on by a competent watchmaker. 

Read our Warranty Terms & Conditions here.

Our leather straps use quick-release spring-bars to make it easier and faster to change straps. To remove the strap, place the watch facedown on a soft surface. Using your thumbnail, pull back the small metal pin protruding through the hole at the end of the strap. Once this is depressed, you can remove the strap. To install, place the end of the spring-bar furthest from the pin into the lug hole, pull back the pin, and then place the other end of the bar in the other lug hole before releasing the pin.

Leather is a natural material, and longevity will depend on what it's subjected to; if worn often, or in hot or humid conditions, its lifespan will be shorter than if worn infrequently or in colder climates. Suede will not last as long as most bovine leathers, which will, in turn, generally be outlived by equine Shell Cordovan. Wiping down with a damp cloth occasionally and avoiding saltwater will help maintain your strap, as will the application of a good leather balm. As a very general rule, a well-worn strap will last for around a year. 

Please do get in touch. All our straps are antiallergenic, and most of our cases and buckles are 316L-graded stainless steel with low nickel content, which is very unlikely to trigger any allergic reactions.

Due to increased demand and the limited production of our enamel dials, we have recently implemented a waiting list for purchases, meaning our watches are not currently available in-store or at stockists.

We are happy to welcome visitors to our workshop by appointment only. To arrange a visit, please contact the studio.