We guarantee our watches to be free from defects in workmanship or materials for 5 years from the date of purchase, subject to the conditions below. If there are any issues which fall outside of this guarantee, we aim to help as quickly and efficiently as possible.
AN ORDAIN LTD (anOrdain) guarantees every person who has purchased a watch manufactured by anOrdain from an authorised anOrdain dealer (the Customer) or from our website (http://www.anordain.com) that this watch will be free from defects in material or workmanship for five years from date of purchase subject to the following conditions. In the unlikely event of such an error occurring within this period, anOrdain will remedy this at no cost to the customer by repairing or—if a repair is not possible—provide the customer with a new watch.
Exclusions: Normal wear and tear, especially on the leather straps, are excluded from the warranty. Claims under this warranty are also invalid if the watch has defects or damage caused by improper use or deliberate damage. If the watch shows signs of external influence or intervention by unauthorised persons, such as improper repair, this will also invalidate the warranty.
Claiming under Warranty
To make use of the warranty, please contact Hello (at) anOrdain.com and we will help you through the process. Please include your purchase details and an explanation of the issue when contacting us.
anOrdain will cover the cost of sending and returning the watch if approve the watch for return. If the customer sends the watch in, the customer bears all risks associated with the shipment, in particular loss or damage to the watch during shipping.
This warranty is subject to Scottish law. The customer’s legal rights in respect of a fault in the watch will not be affected by this guarantee.
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